If you wish to start a return process, there are two possibilities.

The first one is by accessing this page to start the return process. Link: https://returns.itsrever.com/majorica-eu

The second one is by contacting our Customer Service team through this email: soporte-es@majorica.com

1. Access this link
2. Enter your order number and email.
3. Choose the jewel(s) you want to return
4. Fill in the reason for the return
5. Select how you want to make the return:
· Home collection
· Delivery to post office

Your refund will be issued to the same payment method used for your purchase.

If you wish to make a return, you have 14 calendar days from the day you receive the item. During this period, you can request a refund that will be issued to the same payment method used for the purchase. The shipping cost of the return will be deducted from the refunded amount, as this cost is covered by the customer rather than Majorica. After 14 calendar days, refunds can no longer be issued.

Orders placed through our website cannot be processed in Majorica physical stores. If you wish to make a return or report an issue related to a purchase made at www.majorica.com, it must be handled through the website.

As mentioned before, we do not handle exchanges. If you would like a different product, pearl or size, you should return the items from your order and make a new purchase.

Find below the shipping fees for our returns:

Spain
· Delivery to “delivery point”: €9.00
· Home collection: €9.90

Germany, Luxembourg, Italy, France, Austria, the Netherlands and Belgium:
· Delivery to “delivery point”: €12.90
· Home collection: €13.90

Rest of the countries of the European Union
· Delivery to “delivery point”: €14.90
· Home collection: €15.90

To request a return, access here.

From the date your return is received at our warehouse, the refund usually takes between 3 and 14 days.

You have 14 calendar days from the day you receive the item.

The item must be returned in the same condition in which you received it: unused, with its tags attached and in its original packaging. Please include your receipt or proof of purchase and ensure the jewellery is securely packed to prevent damage during transit.

Yes, gift bags are not refundable.

Returns from purchases made on our online store are not free: the shipping cost is deducted from the refunded amount.

The shipping costs are as follows:

Spain
· Delivery to “delivery point”: €9.00
· Home collection: €9.90

Germany, Luxembourg, Italy, France, Austria, the Netherlands and Belgium:
· Delivery to “delivery point”: €12.90
· Home collection: €13.90

Rest of the countries of the European Union
· Delivery to “delivery point”: €14.90
· Home collection: €15.90

At this time, once your order has been completed, we cannot process changes to products or references. If you wish to change the size, model of jewellery or pearl, you can request a refund of the order once you have received it (within 14 calendar days) and place a new order.

Orders placed through our website cannot be processed in Majorica physical stores.

If you wish to make a return or report an issue related to a purchase made at www.majorica.com, it must be handled through the website, following the indicated procedure.

As mentioned before, we do not handle exchanges. If you would like a different product, pearl or size, you should return the items from your order and make a new purchase.

Products purchased from an authorised retailer or in a physical store must be returned to the original point of purchase, as the selling establishment is responsible for handling any returns within 14 calendar days from the day of the purchase.