Returns

As a customer, you have the right to return the products purchased through the Online Store, and, therefore, should you not be satisfied, and provided that the nature of the acquired product so permits, you can return the product within a maximum of fourteen (14) calendar days from the delivery of the order to the address you provided.

In order to request a return please contact us. Please include:

  • Your order number
  • Product ID of the product you are willing to return.
  • Reason for the return

 

The refund of the purchase amount, where appropriate, will be carried out using the same payment method with which the Product was purchased, after deducting the shipping and return costs which shall be borne by the customer.

In any event, for the purpose of exercising the right to return goods, it is imperative that the Products be in perfect condition. The products should be returned in their original packaging together with the invoice. Before returning the Product, the Customer must ensure that the Product is duly protected and sealed so that it does not suffer any damages during shipping.The authorisation code received for the purpose of returning the product must be visible on the outside of the package being returned.

Should the product be defective, Majorica shall take responsibility, whenever possible, for replacing the product at no expense to the Customer. Should, for availability reasons, the replacement of the product not be possible, a full refund of the purchase will be provided.